TERMS AND CONDITIONS
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1.1
The Laxmi Premium Motors Pvt Ltd in Nepal are committed
to ensuring that your personal data is protected. The purpose of
this document is to explain how we collect information about
you, the procedures that we have in place to safeguard your
privacy and how you can instruct us if you prefer to limit the
use of that information.
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1.2
Laxmi Premium Motors Pvt Ltd in Nepal including
Performance Motors Limited will collect and use your personal
data which we obtain directly from you, for example from the
vehicle sales or purchase agreements, repair order, vehicle
rental agreements and/or contracts and related forms signed by
you, from third parties, such as credit reference agencies or
our service providers, or information we obtain as a result of
our relationship with you, for any of the following purposes,
where applicable:-
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a.
for registration of the vehicle(s) stated in the vehicle
sale agreement(s) entered into with you, to register
ownership of the vehicle(s) with the relevant
transportation authorities, including but not limited to
Land Transport Authority
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b.
for the provision of vehicle leasing, rental or
chauffeur driven services as stated in the respective
contracts entered into with you for such services;
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c.
to share your information with the vehicle
manufacturer(s) (including Laxmi Premium Motors Pvt
Ltd), its/their
related corporations and contractors, and/or insurance
companies, which will provide the necessary warranties
and/or extended warranties (if any) for the vehicle(s);
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c.
to share your information with the vehicle
manufacturer(s) (including Laxmi Premium Motors Pvt
Ltd), its/their
related corporations and contractors, and/or insurance
companies, which will provide the necessary warranties
and/or extended warranties (if any) for the vehicle(s);
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d.
to share your information with financial institutions
and
motor vehicle insurers, on your behalf, in order that
you
may obtain financing for the purchase of the vehicle(s)
and
the motor insurance on the vehicle(s), respectively and,
where applicable, to obtain the loan amounts outstanding
from financial institutions, on your behalf, in order to
assist you in effecting your motor vehicle loan
redemptions;
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e.
to update our after-sales service records. The relevant
information is then used by us, our appointed
after-sales
service dealers, our agents and subcontractors to
provide
the relevant after-sales service and/or to repair the
vehicle(s) as well as to communicate with you on any
matter
relating to the provision of the services in general
including to notify you by any means, including by short
message services (“SMS”) of the next/subsequent date/
mileage for routine service for the vehicle(s);
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e.
to update our after-sales service records. The relevant
information is then used by us, our appointed
after-sales
service dealers, our agents and subcontractors to
provide
the relevant after-sales service and/or to repair the
vehicle(s) as well as to communicate with you on any
matter
relating to the provision of the services in general
including to notify you by any means, including by short
message services (“SMS”) of the next/subsequent date/
mileage for routine service for the vehicle(s);
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f.
for research, audit and analysis purposes so that we can
monitor and improve the services we provide, for
administrative purposes and geographical and statistical
analysis; and
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g.
for the purpose of organizing events for you, to inform
you
of by any means (including through SMS, multi-media
services
(“MM”), phone call, fax, magazines, or brochures) any
new
products, promotions or services provided by the Laxmi
Premium Motors Pvt Ltd in Nepal
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1.3
We will also disclose your information to:-
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a.
our service providers, for example, providers of web
hosting or maintenance services, for the purpose of
supplying us with the inter connected servers and/or web
site links with the relevant authorities.
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b.
to our customer service agencies for research and
analysis purposes so that we can monitor and improve the
services we provide, for administrative purposes and
geographical and statistical analysis.
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c.
to our services providers and/or the vehicle
manufacturer(s) (including BMW Asia Pte Ltd), its/their
related corporations and contractors for the purpose of
organizing events for you, to inform you of and send to
you by any means (including through SMS, MMS, phone
call, fax, magazines or brochures) any new products or
promotions or services that is provided by the vehicle
manufacturer(s) or its/their related corporations and/or
the Laxmi Premium Motors Pvt Ltd in Nepal.
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d.
to the vehicle manufacturer(s) (including BMW Asia Pte
Ltd), its/their related corporations and contractors for
the purpose of market research and product planning;
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e.
to our business partners for the purpose of carrying out
product promotions;
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f.
to our stakeholders and the vehicle manufacturer(s)
(including BMW Asia Pte Ltd) and its/their related
corporations and contractors for the purpose of carrying
out audits and ensuring compliance with international
service processes
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g.
to the vehicle manufacturer(s) (including BMW Asia Pte
Ltd), its/their related corporations and contractors for
the purposes of obtaining assurance from the vehicle
manufacturer(s) on the quality of products and services
and for the development of new products and services;
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h.
to the vehicle manufacturer(s) (including BMW Asia Pte
Ltd), its/their related corporations and contractors in
order to facilitate orders for the vehicle(s);
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i.
to our stakeholders and the vehicle manufacturer(s)
(including BMW Asia Pte Ltd) for the assessment of our
performance as a dealer;
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j.
to our service providers and/or the vehicle
manufacturer(s) (including BMW Asia Pte Ltd), its/their
related corporations and contractors for the purposes of
ensuring uniform service processes and preventing
excessive customer contact; and
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K.
to the vehicle manufacturer(s) (including BMW Asia Pte
Ltd) its/their related corporations and contractors for
the purposes of providing comprehensive customer care
and customer support via various channels.
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1.4
We will retain your personal information either for the period
of our business relationship or, for the requisite retention
periods as stipulated in any contractual arrangements or under
any applicable law, whichever is the later.
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1.5
If we change our data protection policy, we will e-mail you and
may place notices on our web site, so that you may be aware of
the information we collect and how we use it at all times. Our
email to you will require your consent to our use of your
information in that way. Continued use of our services will
signify that you agree to any such changes.
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1.6
The information you provide may be transferred to our principals
within or outside Singapore (including BMW Asia Pte Ltd) for
survey, audit and research purposes. By accepting these terms,
you consent to these transfers.
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1.7
You have a right to request a copy of the personal data we hold
about you and information about the ways in which your personal
data is used or disclosed during the past year. If you wish to
exercise this right, please:-
-
a.
put your request in writing and indicate whether you
would like to have a copy of your personal data or you
wish to have information about the ways in which your
personal data is used or disclosed during the past year
or both;
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b.
include proof of your identity and address (e.g. a copy
of your driving licence and a recent credit card bill);
and
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c.
specify the personal data you want access to, including
any account or reference numbers where applicable.
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We will reply to you as soon as reasonably possible upon our
receipt of your aforesaid request. You shall pay an amount to
access your personal data in the manner stated in clause 1.7.
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1.8
You have the right to correct any inaccuracies in your data free
of charge. If you wish to exercise this right, please:
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a.
put your request in writing;
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b.
provide us with enough information to identify you (e.g.
your account number, username, registration details);
and
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c.
specify the information that is incorrect and what it
should be replaced with.
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1.9
You have the right to ask us to stop processing your personal
data for direct marketing purposes. If you wish to exercise this
right, please:
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a.
put your request in writing by way of an email sent to
us
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b.
provide us with your name, NRIC number, mobile number,
email and vehicle registration number to identify you;
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c.
If your objection is not to direct marketing in general,
but to direct marketing by a particular channel (e.g.
voice call, SMS, MMS, fax, mailers or email), please
specify the channel you are withdrawing your consent to.
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1.10
Please address your communications pertaining to our data
protection terms to:
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The Data Protection Officer
Performance Motors Limited
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Address:
Laxmi Premium Motors Pvt Ltd
Tinkune-32, Kathmandu, Nepal
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Email:
info@bmw-laxmi.com.np
